• Getting Started
  • Terminology and Technology
    • Glossary A-I
    • Glossary J-R
    • Glossary S-Z
    • What Is a PBX and How It Can Improve Your Business?
    • What Is SIP and How Does It Apply to Your Office Telephone System?
    • What Is VoIP?
    • What Is IP Telephony and How Is It From Different Voice Over IP?
    • What Is an IVR?
    • What Is an Auto-Attendant and How Is It Different From IVR?
    • What Is a SIP Trunk and PBX Trunking?
    • What Is a Cloud Based PBX System and How Is It Better Than a Traditional PBX?
    • What Are Hunt Groups and Queues?
    • What Is SIP Phone Provisioning?
    • Understanding BLF and Speed Dial Line Keys
  • Business SMS Solutions
    • SMS Messages Carrier Filtering - How it Can Affect You?
    • CTIA Messaging Principles and Best Practices
    • Text Messaging Campaign Registry for Telebroad Customers
  • Telephone Numbers and Porting
    • Toll-Free (800) Numbers
    • Porting Your Numbers to Telebroad
    • Porting Process Requirements and Overview
    • E911 Support
    • National Do Not Call Registry Compliance
    • Direct Inward Dialing
    • Metered Extensions
    • Cloned Extensions
  • eFax
    • eFax vs Traditional Fax
    • Telebroad's eFax (Email to Fax)
  • FAQ and Common Solutions
    • Why I Can Make Calls but Cannot Receive Them?
    • How Do I Forward My Calls? – A Complete Guide
    • Why Are My Calls Getting Labeled as 'Spam Likely'?
    • How Can I Use an Analog Phone with an IP Phone System?
    • Why All My Inbound Calls Go to My Voicemail?
    • How Can I Get Remote Support?
    • How Do I Connect a Softphone to My Telebroad Phone Line?
    • How to Access Voicemails Remotely? – Five Options
    • What Is the Difference between an ACD System and a Standard Phone System?
  • Software and Hardware Overview
    • Software Overview
    • Hardware Overview
  • Role Specific Guides and Resources
    • If You Are a User...
    • If You Are a Call Center Administrator...
    • If You Are a Small Business Owner...
    • If You Are an IT Manager...
  • Contact Telebroad
    • How to Contact Telebroad?
• Telebroad Admin Center
  • Access, Overview, Usage, and Account
    • Admin Center Access and Home Screen
    • Accounts Menu, Voice Feature Quick Menu, Help and Training
    • Admin Center Overview, Features, and Usage
    • Admin Center Account Settings and Profile
    • Destinations and Routing Choices on the Admin Center
  • Users, Lines, Devices, and Phone Numbers
    • Users & Phones (Admin Center)
    • Phone Numbers (Admin Center)
    • Lines & Devices (Admin Center)
  • Unified Mobile Service
    • Mobile Devices (UNI-Mobile Global Cellular Service)
    • UNI-Mobile Supported and Tested Compatible Devices
    • Troubleshooting Your UNI-Mobile Connection
  • Voice Features
    • IVR Menus
    • Extensions
    • AI Receptionists
    • Pattern Menus
    • Hunt Groups
    • Call Queues
    • Page Groups
    • Pickup Groups
    • Mailboxes
    • Audio Files
    • Speed Dials
    • Schedules
    • Web URLs
    • Smart Callbacks
    • DISA Caller IDs
  • SMS Features
    • Auto Replies
    • Campaigns
    • Understanding SMS/MMS Campaigns Pricing
    • Contacts
  • Live Dashboards
    • ACD Dashboard
    • Active Calls Switchboard
    • Live Wallboard
  • Admin Center Analytics
    • Analytics Dashboard (Admin Center)
  • Reports
    • Call History Reports
    • SMS History Report
    • Fax History Report
    • User Events Report
    • Saved Reports
    • Audit Logs
  • Alerts
    • Alerts
  • CRM
    • Contacts
  • App Integrations
    • HHAeXchange Integration
    • Hubspot Integration
    • Salesforce Integration
    • Webhook Integrations
    • API Keys
  • FAQ
    • What Is a Queue?
    • How to Build a Multi-Level IVR?
    • How to Configure Call Parking Extensions?
    • How to Create Shared Mailboxes or SMS/Fax Numbers?
  • Analytics (Legacy)
    • Information and User Guides
      • What Is Analytics and What It Can Do for You?
      • Getting Started and an Overview
      • The Welcome Dashboard Overview
      • Setting Up Your Profile
      • Live Dashboard - Mobile Browser Version
      • Live Dashboard
      • Report
      • Group Dashboard
      • User Dashboard
      • Call Logs
    • FAQ
      • What to Do If You Forgot Your Password?
      • What is the Difference between Queue and Group or Agent and User?
      • How to Change your Password?
      • What are Access, IVR, and Group Calls?
  • TeleConsole – Desktop/Web
    • TeleConsole Desktop/Web – Information and User Guides
      • TeleConsole Windows – Installation and Removal
      • Account Sign-In, 2FA, and Password Reset
      • Settings
      • Account Menu – Profile, DND, Groups, Status, Switching Accounts
      • Sound & Devices and the Download Manager
      • Global Search
      • Team Chat and Direct Chat
      • Calls – Calls Log | Transcripts | Blocking Unwanted Calls
      • Calls – Active Calls | Conference/Call Options | Video Doorphone
      • Calls – Making and Receiving Calls | Using Integrations
      • Messages (SMS/MMS) – Conversations, Tasks, and Blocking Spam
      • Voicemail
      • Faxes
      • Contacts
      • Highlight Phone Numbers to Call, Fax, and Message
    • TeleConsole Desktop/Web – FAQ and Troubleshooting
      • What to Do If You Forgot Your Password? (Profile or Sign-In Screen Reset)
      • How to Block Spam Texts Messages and Unwanted calls?
      • Network Troubleshooting on Windows 10/11
      • Network Troubleshooting on macOS
      • What to Do if You Are Not Receiving Phone Calls?
      • What to do if you Can't See Text Messages or Conversations?
      • How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
      • What Is the Call Priority for Different TeleConsole Clients?
      • Firewall Access for the TeleConsole (or Other Apps) on Windows 10/11
      • Firewall Access for the TeleConsole (or Other Apps) on macOS
      • Changing the Default Email App – Windows/macOS/Chrome/Firefox
  • TeleConsole Mobile – Android and iOS
    • TeleConsole Android User Guides
      • Installation, Permissions, Signing In and 2FA, Password Reset
      • Account – Editing, Password, DND, Ignore Group Calls, Mark as Read
      • TeleConsole Android Settings
      • The Messages Screen – Texts (SMS/MMS)
      • The Messages Screen – eFaxes
      • The Messages Screen – Voicemails
      • Call and Voicemail Options, Conference, Make/Receive Calls
      • The Calls Screen – Call and Conference Options
      • The Dial Pad, Make/Receive Calls, Voicemail Options
      • Call History
      • Contacts
    • TeleConsole Android FAQ and Troubleshooting
      • What to Do If You Forgot Your Password?
      • What To Do if You Are Not Receiving Phone Calls?
      • Fixing Your Android Wi-Fi/Mobile-Data Connection
      • What Are Public Contacts?
      • What to do if you Can't See Text Messages or Conversations?
      • How to Change Your Password?
      • How to Change the Voicemail/eFax Sharing Option?
      • How to Select a Caller ID?
      • How to Activate DND and Disable Notifications?
      • What to Do If You Cannot See/Receive Voicemails, SMS Messages, or Faxes?
      • How to Setup Call Forwarding?
      • How to Deal with Static and Noise Interference?
      • What Are Company Contacts and Personal Contacts?
      • How Does Your Mobile Device DND Affect Incoming Calls?
      • How to Return to the Active Calls/Call Options screen?
      • How to Change the Default Email App on Android Devices?
      • How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
      • What Is the Call Priority for Different TeleConsole Clients?
      • How to Dial Phone Numbers From Android Web Browsers?
    • TeleConsole iOS User Guides
      • Installation, Setup, and Password Resetting
      • Settings
      • Messages - Voicemails, Texts, and eFaxes
      • Making Calls, Call Screen Options, Voicemail Options/Prompts
      • Call History
      • Contacts
      • Profile - Password, DND, and Documents
    • Teleconsole iOS FAQ and Troubleshooting
      • What to Do If You Forgot Your Password?
      • How to Change Your Pasword?
      • How to Select a Caller ID?
      • What Are Public Contacts?
      • How to Setup Call Forwarding?
      • How to Change the Default Email App on iOS Devices?
      • What Are Company Contacts and Personal Contacts?
      • How to Deal with Static and Noise Interference?
      • How to Activate DND and Disable Notifications?
      • How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?
      • What Is the Call Priority for Different TeleConsole Clients?
  • Managing your TeleConsole Account
    • Using the Admin Center to Manage your Account
      • Managing your Account in the Admin Center
      • Managing Voicemails in the Admin Center
  • Telebroad Apps and Additional Integrations
    • Apps and Integrations User guides
      • Print2fax
      • Zapier Integration and Automation
      • Zoho PhoneBridge Integration
      • Directory Calling
  • Buying Guides
    • Phones
      • SIP Telephones Buying Guides (Corded, Cordless, and Conference)
      • SIP Phones Features, Definitions, and Terminology
      • DECT (Cordless) SIP Phones
      • Wall Mounting Brackets for Yealink T4/T5 and Poly VVX Desk Phones
      • Conference SIP Phones (Yealink CP and Poly Trio)
      • Replacement Handsets for Yealink T4/T5 and Poly VVX Desk Phones
      • Kosher Mobile Phones Buying Guides and Resources
  • Routers
    • Routers Comparison Tables
    • Routers Features and Terminology for VoIP Use
    • Routers Adjustments Guidelines for Better VoIP/SIP Performance
  • Headsets
    • Headsets Comparisons, Features, and Terminology
  • Door Phones and Keypads
    • Door Phones Buying Guides and Features
    • Basic Installation Guide and Components of Door Phones
    • Keypads Features and Comparison Tables
  • Overhead Paging Systems
    • Overhead Paging System Installation Guide and Components
  • Returns/Exchanges and Warranty
    • Warranty and Limitation of Liability
    • Returns/Exchanges
  • Voice Library and Phone Scripts
    • Voice Library
    • Phone Scripts
• Features and Advantages
  • Mobility Features
    • Voicemail to Email and Remote Voicemail Access
    • UNI-Mobile Global Cellular Service
    • Mobile Softphone and Communication Hub
    • Call Forwarding and Scheduled Forwarding
    • Simultaneous and Sequence Call Ringing (Find Me/Follow Me Forwarding)
    • Call Park
    • Filtered Forwarding (Caller ID Forwarding)
    • Hot Desking
    • On the Go Extensions
  • Business Identity Features
    • Business SMS from Anywhere
    • Toll-Free Numbers
    • Multiple Numbers for Ad Campeigns
    • Greetings Customization and Voice Library
    • Customizable Outbound Caller ID
    • Unified Branches and Locations
    • On Demand Scalability
  • Productivity Features
    • Inbound Caller ID and Call Screening
    • Call Blocking and Call Filtering
    • Text Messages Blocking
    • Hunt Groups, Queues, and Automatic Call Distribution
    • Call Recording
    • Call Monitoring, Call Whisper, and Barge in
    • Conference Bridge
    • Voicemail Extras
    • Intercom and Office Announcements
    • Caller ID Extras
    • Do Not Disturb
    • Mailboxes Combiner
    • Microsoft Outlook Integration
    • Web URL
    • Zapier Automations
    • Zoho PhoneBridge
  • Inbound Calling Features
    • Multiple Hold Tunes
    • Queue Notifications, Call Backs, and Threshold Routing Options
    • Message Scheduler
    • Caller-ID Routing
    • Direct Inward Dialing (Personal Ten-Digits Numbers)
    • Holiday and Weekend Mode
    • Dial-by-Name Directory
    • Multi-Function Multi-Level IVR
  • Administration features
    • ACD Control
    • Admin Center
    • Analytics (Legacy)
  • Other Features
    • Operator Extension Modification
    • PBX Calling Card
    • Virtual Fax Machine
  • Customer Service Features
    • Customizable Wrap-Up Delay
    • Call-Waiting Cues
    • Transfer to Voicemail
    • Automatic Voicemail Archiving
    • Voicemail Pickup
• Telephone Keys Layouts and Quick Reference Guides
  • Yealink Desk Phones
    • SIP-T44W
    • SIP-T43U
    • SIP-T46S/T46U
    • SIP-T48S/48U
    • SIP-T53/T53W
    • SIP-T54W
    • SIP-T57W
    • SIP-VP59 Video Phone
  • Yealink Conference Phones and DECT Phones/Base Stations
    • Yealink DECT W56P/56H Keys Layout, Base Station Description, and Quick User Guide
    • Yealink CP925 Conference Phone
    • Yealink CP965 Conference Phone
    • Yealink CP935W Conference Phone
    • Yealink W80DM/W80B LED Statuses, Deployment, and Componenets
    • Yealink W90DM/W90B LED Statuses, Deployment, and Componenets
  • Poly Desk Phones
    • VVX 301/311
    • VVX 401/411
    • VVX 601
    • VVX 250
    • VVX 350
    • VVX 450
  • Poly Conference Phones
    • Trio C60
    • Trio 8800
    • Trio 8300
• Yealink T7/T8 Phones Series User Guides
• Yealink T77U Keys Layout, Screens Icons, and Quick User Guide
• --

Yealink T4 Series Phones User Guides – T43U, T46U, T48U

• Telebroad System Features for All Yealink Telephone Models
  • What Are Telephone System Features for Yealink Phones?
  • Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)
  • Buzzing a Door Phone
  • Call Forwarding Dial Code for Yealink Phones
  • Group Intercom Paging
  • Grabbing an Incoming Call
  • Intercom
  • Private Caller ID
  • Remote Access to Your Voicemail
  • Transfer to Voicemail
  • Voicemail to Email
• Yealink SIP-T43U
  • Keys Layout, LEDs Status, and Quick User Guide
  • Rebooting, Updating Firmware/Configuration, Factory Reset
  • Web User Interface Access/Connectivity Troubleshooting
  • Manual Network Configuration (Static IP Address)
  • Wi-Fi Network Connection and Management
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Auto Redial
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding and Diverting
  • Call Mute and Keep Mute
  • Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
  • Conference Calling
  • Do Not Disturb
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Parking and Retrieving a Call
  • Voicemail Access, PIN, Configuration, and Prompts
• Yealink SIP-T46U
  • Yealink SIP-T46S/T46U Screens, Keys Layout, and Quick User Guide
  • Web User Interface Access/Connectivity Troubleshooting
  • Rebooting, Updating Firmware/configuration, Factory Reset
  • Manual Network Configuration (Static IP Address)
  • Wi-Fi Network Connection and Management
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Auto Redialing
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding
  • Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
  • Conference Calling
  • Do Not Disturb
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Muting a Call and Keep Mute Mode
  • Voicemail Access, PIN, Configuration, and Prompts
  • Parking and Retrieving Calls
• Yealink SIP-T48U
  • Yealink SIP-T48S/T48U Screens, Quick User Guide, and Keys Layout
  • Web User Interface Access/Connectivity Troubleshooting
  • Rebooting, Updating Firmware/configuration, Factory Reset
  • Manual Network Configuration (Static IP Address)
  • Wi-Fi Network Connection and Management
  • Auto Redialing
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding
  • Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
  • Conference Calling
  • Do Not Disturb
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Mute and Keep Mute
  • Voicemail Access, PIN, Configuration, and Prompts

Yealink T5 Series Phones User Guides – T53/T53W, T54W/T57W, T58W/VP59

• Yealink SIP-T53/T53W
  • Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
  • Web User Interface Access/Connectivity Troubleshooting
  • Rebooting, Updating Firmware/Configuration, Factory Reset
  • Yealink T53/53W – Performing Network Diagnostics (Ping/Trace Route)
  • Wi-Fi Network Connection and Management
  • Manual Network Configuration (Static IP Address)
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Auto Redialing
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding and Diverting
  • Call Transfer (Blind, Attended and Semi-Attended, BLF/DSS)
  • Conference Calling
  • Do Not Disturb
  • Mute
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Parking and Retrieving a Call
  • Voicemail Access, PIN, Configuration, and Prompts
• Yealink SIP-T54W/SIP-T57W
  • Yealink SIP-T57W Keys Layout, LED status, Touch Screen, Quick Guide
  • Yealink SIP-T54W Keys Layout, LED status, Screens, and Quick User Guide
  • Rebooting, Updating Firmware/Configuration, Factory Reset
  • Web User Interface Access/Connectivity Troubleshooting
  • Performing Network Diagnostics (Ping/Trace Route)
  • Wi-Fi Network Connection and Management
  • Manual Network Configuration (Static IP Address)
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Auto Redialing
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding and Diverting
  • Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
  • Conference Calling
  • Do Not Disturb
  • Mute
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Parking and Retrieving a Call
  • Voicemail Access, PIN, Configuration, and Prompts
• Yealink SIP-T58W/VP59
  • Yealink VP59 Keys Layout, Touch Screen Functions, and Quick User Guide
  • Yealink SIP-T58A Keys Layout, Touch Screen Functions, and Quick Guide
  • Registering and Switching SIP Accounts
  • Rebooting, Updating Firmware/Configuration, Factory Reset
  • Web User Interface Access/Troubleshooting Connectivity
  • Connecting a Mobile Phone/Device via Bluetooth
  • Wi-Fi Network Connection and Wireless Access Point
  • Performing Network Diagnostics (Ping/Trace Route)
  • Manual Network Configuration (Static IP Address)
  • Auto Redialing
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Blocking Calls With the Blocklist Directory
  • Call Transfer (Blind, Attended, Semi-Attended, BLF/DSS)
  • Call Forwarding and Diverting
  • Conference Calling (Local, Hybrid UC Meeting, Network)
  • Do Not Disturb and Silent Mode
  • Hold and Resume
  • Using Your Phone as an Intercom
  • Mute and Keep Mute
  • Parking and Retrieving a Call
  • Voicemail Access, PIN, Configuration, and Prompts

Yealink CP925/965/935W, 73P/76P/78P, W80/W90 User Guides

• Yealink CP925/965/935W
  • Yealink CP925 – Keys, Screens, Mute LEDs Status, and Ports
  • Yealink CP965 – Keys, Screens, Mute LEDs Status, and Ports
  • Yealink CP925/965/935W – Rebooting, Updating Firmware/configuration, Factory Reset
  • Web User Interface Access/Troubleshooting
  • Connecting and Using Mobile Phone via Bluetooth
  • Network Diagnostics (Ping/Trace Route)
  • Wi-Fi Network Connection
  • Manual Network Configuration (Static IP)
  • Anonymous Calls – Configure, Dial, or Reject
  • Blocking Calls With the Blocklist Directory
  • Call Forwarding and Diverting
  • Call the Last Incoming Number, Auto Redial, and Call Completion
  • Call Transfer (Attended/Semi-Attended/Blind/BLF)
  • Conference Calling (Local, Hybrid UC Meeting, Network)
  • Do Not Disturb, Manual Call Rejection, and Silent Mode
  • Hold and Resume
  • Intercom Calls
  • Mute and Keep Mute
  • Parking and Retrieving Calls
  • Recording a Call
  • Voicemail Access, PIN, Configuration, and Prompts
• Yealink CP935W Specific Guides
  • Yealink CP935W – Keys, Screens, LEDs statuses, Ports, and Quick Guide
  • Yealink CP935W – Charging, Power Status, and Power Saving Mode
  • Yealink CP935W – DECT Registration, Renaming, and Locating the Phone
  • Yealink CP935W – DECT Intercom Calls With Other Base Station Handsets/Phones
• Yealink DECT W73P, 76P, 78P
  • Yealink IP DECT W56P/56H Keys Layout, Base Station Description, and Quick User Guide
  • Using the W56H/73H/78H Handset and DD10K Dongle With a SIP-T5 Deskophone
  • Handset Registration, Renaming, and Locating
  • Web User Interface Access/Connectivity Troubleshooting
  • Restarting, Updating Firmware/configuration, Factory Reset
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Call Forwarding
  • Call Transfer (to a Contact/to a Held Call)
  • Conference Calls
  • Do Not Disturb and Silent Mode
  • Hold and Resume
  • Intercom Calls Between DECT Phones/Handsets
  • Muting a Call
  • Push-to-Talk (PTT)
  • Redialing Recent Numbers and Speed Dial
  • Voicemail Access, PIN, Configuration, and Prompts
  • Using a Bluetooth Headset
• Yealink W80 and W90 Multi-Cell DECT IP System
  • Enabling Handset Registration Mode
  • Finding the IP Address and Web User Interface Access
  • Rebooting, Factory Reset, Upgrading Firmware (W90/W80 Unit or Handsets)
  • Yealink W80DM/W80B LED Statuses, Deployment, and Componenets
  • Yealink W90DM/W90B LED Statuses, Deployment, and Componenets

Poly VVX 301/311,401/411,601 and VVX 250/350/450 User Guides

• Telebroad System Features for All Poly VVX Telephone Models
  • What Are Telephone System Features for Poly Phone?
  • Intercom
  • Transfer to Voicemail
  • Private Caller ID
  • Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)
  • Call Forwarding Dial Code
  • Grabbing an Incoming Call
  • Buzzing a Door Phone
  • Voicemail to Email
  • Remote Access to Your Voicemail
  • Group Intercom Paging
• Poly VVX 301/311 User Guides
  • Poly VVX 301/311 Quick User Guide and Keys Layout
  • Poly VVX 301/311 Phone Views (Home, Lines, Calls)
  • Restarting, Updating Firmware/Configuration, Factory Reset
  • Web Configuration Utility Access and Troubleshooting
  • Hold and Resume
  • Mute Call
  • Call Transfer (Consultative/Blind)
  • Do Not Disturb
  • Call Forwarding and Diverting
  • Conference Calling
  • Voicemail Indicators, Access, and Voice Prompts
  • Parking and Retrieving Calls
  • Using Your Phone as an Intercom
  • Blocking Calls with Auto Reject
• Poly VVX 401/411 User Guides
  • Poly VVX 401/411 Quick User Guide and Keys Layout
  • Restarting, Updating Firmware/Configuration, Factory Reset
  • Web Configuration Utility Access and Troubleshooting
  • Phone Views (Home, Lines, Calls)
  • Hold and Resume
  • Mute a Call
  • Call Transfer (Consultative/Blind)
  • Do Not Disturb (DND)
  • Call Forwarding and Diverting
  • Conference Calling
  • Voicemail Indicators, Access, and Voice Prompts
  • Parking and Retrieving a Call
  • Using Your Phone as an Intercom
  • Blocking Calls with Auto Reject
• Poly VVX 601 User Guides
  • Poly VVX 601 Quick User Guide and Keys Layout
  • Phone Views – Home, Calls, Lines, Active Call
  • Restarting, Updating Firmware/Configuration, Factory Reset
  • Web Configuration Utility Access and Troubleshooting
  • Hold and Resume
  • Mute a Call
  • Call Transfer (Consultative/Blind)
  • Do Not Disturb
  • Call Forwarding and Diverting
  • Conference Calling
  • Voicemail Indicators, Access, and Voice Prompts Map
  • Using Your Phone as an Intercom
  • Parking and Retrieving Calls
  • Blocking Calls with Auto Reject
• Poly VVX 250/350/450 User Guides
  • Poly VVX 250 Keys Layout and Quick User Guide
  • Poly VVX 350 Quick User Guide and Keys Layout
  • Poly VVX 450 Quick User Guide and Keys Layout
  • Screens – Main Menu, Calls Screen, and Lines Screen
  • Restarting, Updating Firmware/Configuration, and Factory Reset
  • Web Configuration Utility Access and Troubleshooting
  • Hold and Resume
  • Mute a Call
  • Transferring Calls (Consultative/Blind)
  • Do Not Disturb
  • Call Forwarding and Diverting
  • Conference Calling
  • Voicemail Access, Indicators, and Prompts Map
  • Blocking Calls with Auto Reject
  • Placing an Intercom Call

Poly Trio Series Conference Phones

• Trio Series Conference Phones User Guides
  • Poly Trio C60 Keys Layout, Status Icons, and Quick User Guide
  • Poly Trio 8800 Keys Layout, Status Icons, and Quick User Guide
  • Poly Trio C60/8800 Main Screens – Home, Calls, Make a Call
  • Poly Trio 8300 Keys Layout and Quick User Guide
  • Poly Trio 8300 Main Screens – Home, Main Menu, Calls, Make a Call
  • Web Configuration Utility Access and Troubleshooting
  • Restarting, Updating Firmware/Configuration, Factory Reset
  • Connecting a Mobile Phone/Device via Bluetooth/NFC
  • Do Not Disturb
  • Holding and Resuming Calls
  • Mute a Call
  • Call Transfer
  • Voicemail Access, Opions, and Voice Prompts
  • Intercom Calls
  • Auto Answer
  • Conference Calls
  • Recording Calls
  • Call Forwarding

Provisioning Guides

• Provisioning Yealink T42, T46, T48
  • How to Auto-Provision a Yealink Phone
• Provisioning Poly VVX 301/311,401/411,601
  • Physical Provision (End-User) for Polycom VVX Phones

Discontinued/No Longer Supported Telephones

• Cisco 504G,508G,525G
  • Cisco 504G/508G Quick User Guide and Keys Layout
  • Cisco 525G Quick User Guide and Keys Layout
  • Hold and Resume
  • Call Transfer (Attended)
  • Mute
  • Blind Transfer
  • Do Not Disturb
  • Call Forwarding
  • Conference Call
  • Listening to Voicemail
• Konftel 300Wx
  • Konftel 300Wx Keys Layout and Quick Guide
  • Rebooting, Updating Firmware, Factory Reset
  • Web Interface Access
  • Registration With a DECT Base Station
  • Mute
  • Hold and Resume
  • Making and Recording Conference Calls
  • Conference Recording
• Yealink CP930 (Discontinued)
  • Registration, Renaming, and Locating the Phone
  • Connecting a Mobile Phone/Device via Bluetooth
  • Yealink CP930 (Discontinued) Keys Layout, Screens, Ports, and Quick User Guide
  • Accessing the Web User Interface
  • Holding and Resuming Calls
  • Mute a Call
  • Do Not Disturb
  • Voicemail Configuration, Access, PIN, and Prompts
  • Intercom Calls With Other Base Station Handsets
  • Call Transfer
  • Conference Calls (Local, Hybrid UC Meeting, Network)
  • Recording a Call
  • Call Forwarding
  • Parking and Retrieving a Call
  • Anonymous Calling
  • Blocking Calls With the Blocklist Directory
• Poly SoundPoint 330
  • Enabling Do Not Disturb
  • Setting up a Three Way Conference Call
  • Restarting Your Phone
  • Forwarding Calls
  • Transferring a Call
  • Hold and Resume
  • Assigning Speed Dial Indexes
  • Selecting a Ring Tone Type for Lines and Contacts
  • Adding, Deleting, and Editing Contacts
  • Diverting calls
• Yealink T42G
  • Yealink T42G Quick User Guide and Keys Layout
  • Accessing the Yealink T42G Web User Interface
  • Rebooting, Updating Firmware, Factory Reset
  • Anonymous Calls – Configuring, Dialing, and Rejection
  • Auto Redialing
  • Blind Transfer
  • Call Transfer (Attended/Semi-Attended)
  • Call Forwarding
  • Conference Call
  • Do Not Disturb
  • Hold and Resume
  • Mute
  • Using Your Phone as an Intercom
  • Voicemail Access and Configuration
  • Parking and Retrieving a Call
• Yealink CP960 (Discontinued)
  • Yealink CP960 (Discontinued) Keys, Touch Screen Functions, Ports, and Keys Layout
  • Web User Interface Access/Connectivity Troubleshooting
  • Rebooting, Updating Firmware/configuration, Factory Reset
  • Connecting a Mobile Phone/Device via Bluetooth
  • Wi-Fi Network Connection
  • Manual Network Configuration (Static IP Address)
  • Hold and Resume
  • Mute a Call
  • Do Not Disturb and Silent Mode
  • Voicemail Access, PIN, Configuration, and Prompts
  • Using Your Phone as an Intercom
  • Call Transfer (Attended/Semi-Attended/Blind/BLF)
  • Call Forwarding
  • Conference Calling (Local, Hybrid UC Meeting, Network)
  • Recording a Call
  • Parking and Retrieving Calls
  • Auto Redialing
  • Making or Rejecting Anonymous Calls
• Poly SoundPoint 550
  • Enabling Do Not Disturb
  • Hosting Conference Calls
  • Call Transfering
  • Forwarding calls
  • Selecting a Ring Tone
• Poly SoundPoint 650
  • Enabling Do Not Disturb
  • Hosting Three Way Conference Calls
  • Call Transfering
  • Forwarding Calls
  • Text Messaging From Your Phone
  • Selecing a Ring Tone
• Yealink DECT W59R
  • Yealink DECT W59R Keys Layout, Idle Screen, and Main Menu
  • Rebooting, Updating Firmware/Configuration, Factory Reset
  • Web User Interface Access/Connectivity Troubleshooting
  • Handset Registration and Renaming
  • Using a Bluetooth Headset
  • Using the W59R Handset/DD10K Dongle With a Deskphone
  • Hold and Resume
  • Mute a Call
  • Do Not Disturb and Silent Mode
  • Voicemail Access, PIN, Configuration, and Prompts
  • Call Transfer (Blind, Attended, and Semi-Attended)
  • Call Forwarding
  • Conference Call
  • Making or Rejecting Anonymous Calls
  • Redialing Numbers
  • Intercom Calls Between Handsets
• Yealink DECT W52P
  • Yealink DECT W52P/52H Keys Layout, Base Station, and Quick User Guide
  • Handset Registration
  • Accessing the Yealink DECT W52P Web User Interface
  • Restarting, Updating Firmware, Factory Reset
  • Hold and Resume
  • Mute a Call
  • Do Not Disturb
  • Voicemail Configuration and Access
  • Call Transfer (Attended and Semi-Attended)
  • Blind Transfer
  • Call Forwarding
  • Conference Call
  • Making or Rejecting Anonymous Calls
  • Intercom Calls Between Handsets
• Cisco 7960 Factory Reset and Provision
  • Cisco 7960 Factory Reset and Provision
• Poly SoundStation IP 6000 (Discontinued)
  • Poly SoundStaion 6000 (Discontinued) – Keys Layout
  • Mute a Call
  • Hold and Resume
  • Do Not Disturb
  • Voicemail Access
  • Call Transfer (Consultative and Attended)
  • Blind Transfer
  • Call Forwarding
  • Hosting Conference Calls
• Provisioning Cisco 504G, 508G, 525G
  • Provisioning Cisco SPA Devices
• Polycom SoundStation IP 7000
  • Poly SoundStaion IP 7000 Keys Layout
  • Mute a Call
  • Hold and Resume
  • Do Not Disturb
  • Voicemail Access
  • Call Transfer (Consultative and Attended)
  • Blind Transfer
  • Call Forwarding
  • Hosting Conference Calls
• Yealink CP860
  • Yealink CP860 Phone and Extension Microphone Keys Layout
  • Accessing the Yealink CP860 Web User Interface
  • Rebooting, Updating Firmware, Factory Reset
  • Hold and Resume
  • Mute a Call
  • Do Not Disturb
  • Voicemail Configuration and Access
  • Call Transfer (Attended and Semi-Attended)
  • Blind Transfer
  • Call Forwarding
  • Using Your Phone as an Intercom
  • Auto Redialing
  • Making or Rejecting Anonymous Call

API Documentation

• REST API - Usage and Format
  • Prohibited Use of Telebroad APIs
  • Telebroad REST API Functions and Descriptions
  • How to use REST API Requests?
  • Unix Time Format Usage in Rest API Methods
• REST API - DELETE Requests
  • Prohibited Use of Telebroad APIs
  • DELETE/contact
  • DELETE/fax/messages
  • DELETE/mailbox/greeting
  • DELETE/phone/cdrs
  • DELETE/sms/conversation
  • DELETE/speedial
  • DELETE/voicemail/file
• REST API - GET Requests
  • Prohibited Use of Telebroad APIs
  • GET/active/calls
  • GET/call/flow
  • GET/call/history
  • GET/call/recording
  • GET/calls/recent
  • GET/contact and GET/contacts
  • GET/contacts/export
  • GET/download/mailbox/greeting
  • GET/fax/messages
  • GET/fax/message
  • GET/mailbox
  • GET/messages/unread
  • GET/my/calls/ringing
  • GET/my/huntgroups
  • GET/myProfile
  • GET/nextSpeedDial
  • GET/pbx/logs
  • GET/pbx/logs/csv
  • GET/people
  • GET/phone/cdrs
  • GET/phone/destinations
  • GET/sms/conversation
  • GET/sms/conversations
  • GET/sms/lines
  • GET/speeddials (results also include BLF)
  • GET/Voicemail
  • GET/voicemail/file
  • GET/cnam
• REST API - POST Requests
  • Prohibited Use of Telebroad APIs
  • POST/call/hangup
  • POST/call/pickup
  • POST/call/redirect
  • POST/send/call
  • POST/send/fax
  • POST/send/sms
  • POST/voicemail/call
• REST API - PUT Requests
  • Prohibited Use of Telebroad APIs
  • PUT/contact
  • PUT/mailbox
  • PUT/messages/read
  • PUT/myStatus
  • PUT/phone/dnd
  • PUT/phone/forwarding
  • PUT/Speeddial (use also for BLF)

Internal

• Click2Call Error
  • Prefix Added
  • Chrome person login issue
  • Uncheck Box
  • Password change
• Static calls
  • Cameras on the sames internet
  • Generic Static Calls (agents)
• Calls From Router
  • Calls coming from Router (agents)
• In-House Router Configuartion
  • Pre-configure a Router
• Ad Blocker impacts Telebroad Chrome Apps
  • Adblock Plus impacts Telebroad Chrome Apps
• Common Problems and Solutions
  • Changing Names of Phone Lines and Extension
• Servers and backups
  • Servers and backups